‘Its all about service’. Over the years we have seen this used by lots of companies on multiple occasions.
Especially big national companies trying to drum up business. Being a small local business we live in the area we work, we look after domestic and commercial clients.
Our commercial carpet cleaning clients are usually locally owned and managed. A local business tends to keep on top of the appearance of their premises more then a big national.
That’s why we offer the best possible service to our local clients. An example would be some of our hotels in Sussex.
We fully appreciate that rooms (and public areas) need to be operational, Hotels will suffer revenue loss if a room is out of action.
We offer a same day service for regular clients, dealing with any problems quickly and efficiently, often leaving turbo drying equipment to ensure any area is quickly back in service.
One of our uniformed team with leading industry equipment and training will know the correct cleaning method and products to effectively deal with any issue.
At Natural Carpet Care its all about service. From dealing with an issue to respecting staff and clients whilst on site.
Being patient and understanding our customers problem is key. Trying to keep noise and disruption to a minimum too.
Our commercial carpet cleaning services often require us to work in the evenings or weekends. If you run a hotel or office, hearing noisy carpet cleaning equipment as you are trying to run your business is not welcome.
Often we can even place large carpet cleaning extractors outside a building, leaving the noise outside.
From early communication to a final invoice.
It can be frustrating when you have made contact with a company and requested a quotation or call back to not hear back from them after a day or so.
When we receive a quotation request for carpet, sofa or rug cleaning we like to respond as swiftly as possible. Often responding in a few hours.
One of the best ways to talk to us is through our contact page which is totally confidential (we never share client details with any third party)
Outline your requirements and an inclusive quotation will be sent back to you on the same day.
Once a customer is happy with our quotation we will suggest some days and times to suit their requirements.
The image above was taken after the shop had closed. Allowing the carpeted areas to be cleaned and when the owner returned in the morning all carpeted areas were dry and ready for use.
Its all about service in our business. Its how we work and what we deliver ‘week in, week out’
Did you know that after carpet fibres have been cleaned its the best time to apply carpet protection.
Carpet protection delivers many benefits. A very worthwhile consideration when you calculate the cost of new commercial floorcoverings.
Above is an image of our HOS Orbot Sprayborg machine working in a large office in Brighton. Removing high quantities of soil and staining with drying times as little as an hour.
Once again, we strive to deliver better service. Investing in better equipment and carpet cleaning solutions. With the added bonus of being safe and non toxic.
Local or national / regional service?
Big nationals have the large advertising budgets. Wowing people with impressive websites and advertisements.
But can they deliver service like a locally owned company?
A locally owned business will be directed by local people that live in the area they are working in. Often with business creators and family members at the helm.
Working hard to create a reputation that will see great reviews and new clients via recommendations. With focus on a quality service.
There’s a good chance that the local company will use local accountants, shops, garages, restaurants and more. Recycling money in your county.
National and regional companies will usually be run with money as the main focus. To spend as little in the business as possible and always looking to maximise profits.
Often profits land with wealthy shareholders, with dividends leaving the country. Your point of contact usually being an employee.
Some companies are actively deceiving potential clients by listing fake addresses in towns and cities so they appear local.
Not the best way to develop a long term / trusting relationship with their customers.
We strongly believe that the care and attention delivered by local enterprise simply can’t be matched by big business.
Shop local / spend local is our true focus. We actively ‘seek out’ small coffee shops, take away cafes and farm shops whenever we are working.
Please keep an eye open for our vans in your area.
Natural carpet care based in Sussex. Its all about service.
Are you thinking about saving some money by hiring a carpet cleaning machine?
Read our honest and factual article – Professional v carpet cleaner hire
Outlining the benefits and negatives of carpet cleaning machine hire.
